Returns

GPF Lifetime Guarantee & Return Policy

At GPF, we take immense pride in the impeccable craftsmanship and quality of our 14k gold piercing jewelry. We understand that purchasing from us is not just an investment in a piece of jewelry but a commitment to the style and comfort that you deserve. That’s why we offer an unparalleled Lifetime Warranty on all our piercing products.

Lifetime Warranty

Our Lifetime Warranty is a testament to our confidence in the durability and quality of our piercings. Should you encounter any defects in material or workmanship, rest assured that we will make it right. This warranty covers any potential flaws in the jewelry you have purchased and entitles you to a repair or replacement of the item, subject to the terms herein.

Quality-Related Issues

We stand behind every piece of piercing jewelry with a promise of purity and durability. If you experience any quality-related issues, you are entitled to utilize our 7-20 day return and exchange policy. To initiate a return, contact our customer service within 7 days of receiving your item to report the issue. You will then have up to 20 days to return the product.

When making a return for a quality issue, please provide:

Proof of purchase from GPF.
A detailed description of the quality issue.
Any supporting images or documentation.
Upon receipt, our quality assurance team will inspect the product. If the return is approved, we will process an exchange or refund accordingly. Quality-related issues include problems such as a clasp failure, detachment of parts, or evident defects in material.

Non-Quality Issues

We strive to provide detailed descriptions and images of our products to help you make an informed decision before your purchase. However, if you are not satisfied with your choice, please be aware that returns based on personal preference or non-quality related issues are not accepted once the item has been worn, for the safety and hygiene of all our customers.

To return an unworn item due to non-quality issues, you must:

Contact us within 14 days of delivery.
Ensure the item is in its original condition and packaging.
Return the item with proof of purchase.
Please note that in these cases, the customer is responsible for the return shipping costs. Once we receive the item and confirm it is unworn and in its original condition, we will issue a refund minus any shipping and handling fees.
Refunds take approximately one to two weeks to process and depending on your credit card, it can take 5 – 10 business days for it to be available to your original payment method.
Exceptions

Please be aware that the following are not covered by our return policy:

Normal wear and tear.
Damage caused by improper use or accidents.
Loss or theft of the jewelry.
Items purchased through unauthorized resellers.
Process for Returns

To return an item, please follow these steps:

Contact our Customer Service team to initiate your return.
Securely package the item with all original packaging materials included.
Send the item using a trackable shipping method.
Retain your shipping receipt until your return has been processed.
Final Statement

We value your satisfaction above all else and strive to ensure that every piece you purchase from GPF meets your expectations of quality and elegance. Our Lifetime Guarantee & Return Policy is our commitment to you, our esteemed customer, that we will provide only the best in 14k gold piercings.

For any further queries or assistance with your return, please do not hesitate to contact us. We are here to ensure your experience with GPF is nothing short of exceptional.